At Zenith, we place a high degree of emphasis on communication with our clients. This involves listening to them, understanding their requirements, clearly explaining to them the professional services to be provided and keeping them informed. Zenith Complaints Policy is designed to ensure that our clients are aware of the contribution we would like them to make to our service quality and the value that we place on their suggestions and feedback.
Any information on difficulties encountered by our clients can provide us with important information on areas for improvement in the delivery of our services. In recognition of the importance of client service and effectively communicating with our clients, we have been pro-active in seeking feedback from our clients as to areas of dissatisfaction and on ways of improving our services. Our policy is that any complaints or suggestions from clients will be given prompt attention with timely follow-up and responses provided as appropriate.